Privacy Policy
Effective October 3, 2026
The Social Creative Co. ("we", "us") provides social media management and reporting for small businesses. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It covers this website (thesocialcreativeco.com) and the services we provide to our clients.
Information we collect
When you contact us. If you email us or book a call, we receive the details you choose to send, such as your name, business name, email address, phone number and anything you tell us about your business.
When you visit this website. This site does not use advertising or tracking cookies and has no sign-up forms. Our hosting provider, Cloudflare, processes standard technical information (such as IP address, browser type and pages requested) to deliver the site and protect it from abuse.
When you become a client. To manage and report on your accounts, you grant us access to your business pages on platforms such as Facebook, Instagram, LinkedIn, TikTok and Google Business Profile. Through that access we may receive:
- Page and account details, such as page name, ID and follower counts
- Performance data, such as reach, impressions, engagement, follower growth, profile views, calls, direction requests and website clicks
- The content of your posts and their individual results
- Comments, messages and reviews left on your pages, so we can respond on your behalf
We only request the permissions needed to provide the services you've asked for. We never ask for your passwords. You add us as a manager or partner on your pages, and you can remove that access at any time.
How we use information
- To plan, create, publish and schedule content on your behalf
- To respond to comments, messages and reviews on your pages
- To prepare the weekly and monthly reports we send you
- To communicate with you about your account and our services
- To keep our systems secure and meet our legal obligations
We do not sell personal information, use it for advertising profiles, or use one client's data to benefit another client.
Who we share information with
We share information only with service providers that help us run the business, and only as needed:
- Windsor.ai, which collects performance data from the platforms you connect so we can build your reports
- Cloudflare, which hosts this website and our email
- Scheduling, design and productivity tools we use to create and publish your content
We may also disclose information if required by law, or to protect our rights or the safety of others. If the business is ever sold or merged, client information would transfer only under the same protections described here.
Platform data and Google user data
Data we receive from Meta (Facebook and Instagram), LinkedIn, TikTok and Google is used only to provide and improve the services described above, in line with each platform's terms and policies.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not transfer Google user data to others except as needed to provide our services, for security, or to comply with the law, and we do not use it for advertising.
How long we keep information
We keep client account data and reports for as long as you are a client, and for up to 12 months afterwards so we can answer questions about past work, unless you ask us to delete it sooner. Emails and business records may be kept longer where the law requires it, for example for tax purposes.
Deleting your data
To remove our access, remove The Social Creative Co. as a manager or partner in your page settings, or disconnect the Windsor.ai connection. To have us delete the data we hold about you or your business, email hello@thesocialcreativeco.com with the subject line "Delete my data". We will confirm and complete the deletion within 30 days.
Security
We use access controls, two-factor authentication on our accounts, and encrypted connections to protect your information. No method of storing or sending data is perfectly secure, and we will tell you promptly if a breach affects your information.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to certain uses of it. Email us and we will respond within 30 days. We will not treat you differently for exercising these rights.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
If we change this policy, we will update the date at the top of this page. For significant changes, we will tell our clients directly.
Contact us
The Social Creative Co.
Email: hello@thesocialcreativeco.com